User Tools

Site Tools


eduardo:cisco:cucm:cucm-dtmf-cpark

DTMF Directed Call Park

  • New in CUCMv7
  • Allows Cisco Unified Mobility users to access the Directed Call Park feature via DTMF tones from their remote phone
  • Call can be parked or retrieved from remote phones
  • Once parked, the call can be retrieved from any remote or enterprise phone.
  • To Park a call
    • While in an active call, enter *82 (to put the call on enterprise hold)
    • Depending on the remote phone model, the call might need to be put on hold at the remote phone also.
    • Make a new call to the enterprise MVA number.
    • Once connected, enter the following sequence:
<your PIN>#*84#<directed call park number>#*84
  • To Retrieve a call
    • At the remote phone where you want to retrieve the call, make a call to the enterprise MVA number.
    • Once connected, enter the following sequence
<your PIN>#1#<directed call park retrieval number>
  • The Directed Call Park retrieval number consists of the retrieval prefix configured at the Directed Call Park number and the Directed Call Park number itself

Configuration

Directed Call Park

Mobile Voice Access

  • Mobile Voice Access must be enabled
  • Enterprise Feature access (to enable the use of DTMF transfer)
eduardo/cisco/cucm/cucm-dtmf-cpark.txt · Last modified: 2024/02/23 08:20 by 127.0.0.1