Table of Contents
Hold Reversion
- Alerts a phone user when a held call exceeds a configured time limit
- Alerts are generated, such as a ring or beep, at the phone to remind the user to handle the call
Configuration
Timer
- Under System > Service Parameters > Cisco CallManager
- Hold Reversion Duration - time after which a alert will start to generate
- Hold Reversion Notification Duration - frequency, how often to send the reminder alert.
- CFA Destination Override
- If party A has configured CFA to party B.
- Party B call Party A which normally will have caused the call to forward back to Party A
- This setting will override this behaviour to stop the call coming back to Party B
- Under Call Routing > Directory Number
- The line setting will overwrite the service parameter
Priority
- Determine when there is a new incoming call and a reverted call, which has the highest priority
- Default - incoming call has higher priority
- Highest - reverted call has higher priority
