Single Number Reach

For incoming calls to the SNR extension, Cisco Unified CME rings the desktop IP phone first. If the IP phone does not answer within the configured amount of time, it rings the configured remote number while continuing to ring the IP phone. Unanswered calls are sent to a configured voice-mail number.

The IP phone user has these options for handling calls to the SNR extension:

• Pull back the call from the remote phone—Phone user can manually pull back the call to the SNR extension by pressing the Resume soft key, which disconnects the call from the remote phone.
• Send the call to remote phone—Phone user can send the call to the remote phone by using the Mobility soft key. While connected to the call, the phone user can press the Mobility soft key and select “Send call to mobile.” The call is forwarded to the remote phone.
• Enable or disable Single Number Reach—While the IP phone is in the idle state, the user can toggle the SNR feature on and off by using the Mobility soft key. If the user disables SNR, Cisco Unified CME does not ring the remote number.

<note>Night Service seems to interfere with SNR</note>

• Only one extension on the phone can have SNR configured
• Enable mobility feature
• Enable SNR
  • delay seconds - Sets the number of seconds that the call rings the IP phone before ringing the remote phone. Range: 0 to 10. Default: disabled.
  • timeout seconds — Sets the number of seconds that the call rings after the configured delay. Call continues to ring for this length of time on the IP phone even if the remote phone answers the call. Range: 5 to 60. Default: disabled.
  • cfwd-noan extension-number — (Optional) Forwards the call to this target number if the phone does not answer after both the delay and timeout seconds have expired. This is typically the voice-mail number.
    • When SNR is enabled, call-forward noan configured on the ephone-dn level is ignored.
• snr calling-number local
  • (Optional) Replaces the original calling party number with the SNR extension number in the caller ID display of the remote phone.

ephone-dn 1 dual-line
  mobility
  snr <remote-e164> delay <secs> timeout <secs> cfwd-noan <vmail-pilot>
  ! *** Optional
  snr calling-number local

• Add Mobility softkey

ephone-template 1 
  softkeys idle Dnd Gpickup Pickup Mobility 
  softkeys connected Endcall Hold LiveRcd Mobility