CCME Call Pickup

CCME Call Pickup

SIP
- For some reason, the pickup and gpickup softkey doesn't work so use the following instead
- default pickup FAC **3
- default gpickup FAC **4

Direct Call Pickup

Enable by default, don't even have to belong to a pickup group
- Press Pickup and enter use extension to pickup a call
- Press GPickup and enter use extension to pickup a call

Local Call Pickup

To pick up any ringing call within the same group
- Press Pickup Softkey
- Press GPickup follow by “*”

Group Pickup

Press GPickup and enter the group number to pickup a call

Configuration

The configuration for local or group pickup is the same

<note important>The group number leading digits number be unique and non overlapping e.g. we cannot have group 17 and 171</note>

Assign DN to pickup group. Group 888 is what ties the two DN into the same group.
Each DN can only be associated with one group

EPhone-DN Pickup Group

ephone-dn 4
  number 201
  pickup-group 888
ephone-dn 5
  number 202
  pickup-group 888
!
ephone 1
  button 1:4
ephone 2
  button 1:5

Voice Register DN Pickup Group

voice register dn 4
  number 201
  pickup-group 888
voice register dn  5
  number 202
  pickup-group 888
!
voice register pool 1
  number 1 dn 4
voice register pool 2
  number 1 dn 5

Voice Register Call Feature URI

Specify the uniform resource identifier (URI) for soft keys on SIP phones registered to a Cisco Unified CME router
This command is not supported on the Cisco Unified IP Phone 7905, 7912, 7940, or 7960
For some reason this is not working?

voice register global
  call-feature-uri pickup http://<ccme-ip>/pickup
  call-feature-uri gpickup http://<ccme-ip>/gpickup

(Optional) Service Directed Pickup

Enable or disable Directed pickup (enabled by default)
This commands affect the keys used for Local and Directed Call Pickup
Please note that the gpickup option will stop Call Park retrieval using the pickup softkey.

telephony-service
  service directed-pickup [gpickup]

	SCCP Phones	SIP Phones
service directed-pickup gpickup
Directed Call Pickup	GPickUp soft key and extension
Local Group Pickup	GPickUp soft key and * or PickUp soft key
Other Group Pickup	GPickUp soft key and pickup group number
service directed-pickup (default)
Directed Call Pickup	PickUp soft key and extension	—
Local Group Pickup	GPickUp soft key and *	GPickUp soft key and * or Pickup soft key
Other Group Pickup	GPickUp soft key and pickup group number
no service directed-pickup
Directed Call Pickup	—
Local Group Pickup	GPickUp soft key and * or PickUp soft key
Other Group Pickup	GPickUp soft key and pickup group number

<note>When night service code beginning with * is configured, you need to type *# after the GPickup softkey to perform local call pickup</note>

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