CCME Hunting

• EPhone hunt group
  • Only SCCP phones
  • Does not support parallel hunting
• Voice hunt group
  • Both SCCP and SIP phones
  • Support parallel hunting

• Sequential - Always start from the beginning of list
• Define hunting call distribution algorithm
• Define pilot number
• Define listing of DN belonging to this group
• Final forwarding to DN 1500
  • If not defined, the caller will get a reorder tone after the last member
• Timeout after 6s before moving onto the next member
• Max-redirect - number of times a call can be redirected before giving up.

ephone-hunt 1 sequential
  pilot 1400
  list 1007,1005,1002,1003
  final 1500
  timeout 6
!
telephony-service
  max-redirect 10

• Peer - Circular hunting, just after the last party that answer the call
• Set the number of hops before a call proceed to the final number. Default is equal to number of member in the hunt group.
• Hops is really only useful in Peer or Longest Idle Hunting where we don't necessary finish with the last member in the list and hence need to determine when to forward to the final number

ephone-hunt 2 peer
  pilot 1401
  list 1002,1001,1000,1003
  final 1500
  timeout 6
  hops 4
!
telephony-service
  max-redirect 10

ephone-hunt 3 longest-idle
  pilot 1402
  list 1000,1001,1002,1003
  final 1500
  timeout 6
  hops 4
!
telephony-service
  max-redirect 10

• Voice Hunt Group only
• In a parallel hunt group, calls simultaneously ring multiple phones.
• Voice hunt groups do not support the expansion of pilot numbers using the dialplan-pattern command. To enable external phones to dial the pilot number, you must configure a secondary pilot number using a fully qualified E.164 number.
• The first extension to answer is connected.
• See Voice Hunt Group

voice hunt-group 4 parallel 
 pilot 1000 [secondary <E164-number>]
 list 1001, 1002, 1003, 1004 
 final 2000 
 timeout 20 
!

• Agent can log out using HLog or DND
  • Please note that this does not relinquish the dynamic slot of the hunt group
• HLog
  • Toggle Login or Logout from from hunt group
  • Can still receive direct call
• DND
  • Toggle Login or Logout from from hunt group
  • Do not receive direct call
• To enable the HLog softkey. DND will appear by default

telephony-service
  hunt-group logout HLog

• After an agent miss answering a predefined number of call (default is 1), put the agent status as not ready.
• Whether the feature apply to static or dynamic member

telephony-service
  hunt-group logout HLog
!
ephone-hunt 3 longest idle
  auto logout <number-of-calls> [dynamic | static]

• Standard Feature Access Code must be enabled to allow the joining of the group
• EPhone can dynamically join the group using Feature Access Code *3 + ephone hunt group number
  • To disengage from the group, use Feature Access Code #3 + ephone hunt group number
• Up to 20 dynamic numbers in an hunt group
• Configure dynamic member slot *
• Enable ephone-dn to join the group

ephone-hunt 3 longest idle
  list 1000,1001,1002,*,*,*,*
!
ephone-dn 3
  ephone-hunt login

• Enable the collection of stats

ephone hunt-group 1
  statistics collect

• To view statistic

  show ephone-hunt 1 statistics last 2 hours

• To store statistic remotely
• Prefix is data, suffix is btw 0 to 200

telephony-service
  hunt-group report url prefix ftp://10.10.0.99/dirname1/data
  hunt-group report url suffix 0 to 200
  hunt-group report every 3 hours
  hunt-group report delay 1 hours

• This commands detailed information about hunt groups, including dial-peer tag numbers, hunt-group agent status, and on-hook time stamps. This command also displays the dial-peer tag numbers of all ephone-dns that have joined dynamically and are members of the group at the time that the command is run.

CCME_Router# show ephone-hunt

Group 1
    type: peer
    pilot number: 7316, peer-tag 20049; expanded-number 83357316, peer-tag 20050
    list of numbers:
        7301, aux-number A7316A0000, # peers 1, logout 0, down 0
            peer-tag  dn-tag  rna  login/logout  up/down
             [20048     1      0       login      up  ]
        7304, aux-number A7316A0001, # peers 1, logout 0, down 0
            peer-tag  dn-tag  rna  login/logout  up/down
             [20051     4      0       login      up  ]
    preference: 0
    preference (sec): 7
    timeout: 180, 180
    hops: 2
    next-to-pick: 1
    E.164 register: yes
    auto logout: no
    stat collect: no
    callqueue display: continuously
    debug: no

CCME_Router#