====== CCME Call Transfer ======
* blind
* Transfer without consultation using Cisco Proprietary method
* Default in CUCME 4.0 or earlier
* full-blind
* Transfer without consultation based on the industrial standard H.450.2
* full-consult
* Transfer with consultation based on the H.450.2 standard and a second line is available
* Calls fall back to full-blind if the second line is unavailable.
* This is the default in Cisco Unified CME 4.0 and later versions.
* Transfer-system needs to be set at full-consult for the "transfer by directory" to work.
* local-consult
* local call is consult and
* non-local call is blind
===== Configuration =====
==== Transfer Mode (Optional) ====
* System wide setting
* Full consult is the default
telephony-service
transfer-system {blind | full-blind | full-consult | local-consult}
* Line setting overwrite the system on an individual phone
* Full consult or full blind based on H.450 standard
* Cannot use the Cisco proprietary method on the line
ephone-dn 1
transfer-mode {blind | consult}
===== Transfer Pattern =====
* Allows transfer of telephone calls from Cisco IP Phone to other phones e.g. PSTN.
* The blind setting here can overwrite the system wide setting
telephony-service
transfer-pattern 2095559... [blind]
==== Transfer to SIP ====
By default, call transfer to non-local number is blocked e.g. PSTN. However, this also includes SIP number so we need to include the SIP number in the transfer pattern
telephony-service
transfer-pattern 73..
===== Recall =====
* For a blind transfer, if the call is not answered after a certain time, the call will be recalled back to the party originating the transfer.
* If the originating party is busy, it will make two attempt before dropping the call
* Default recall time is 0s = off. We are not doing a call transfer recall
* System wide setting
telephony-service
timeouts transfer-recall
no timeouts transfer-recall
* EPhone DN setting overwrite system wide setting
ephone-dn 1
timeouts transfer-recall
no timeouts transfer-recall
===== Transfer VMail =====
* Press the TrnsfVM button, enter the mailbox number to transfer the call to the voice mail box.
* Configure the softkey template and add to ephone
* Add pattern to allow transfer to VMail number as it is not an ephone number
ephone-template 1
softkeys connected [Park] [Hold] [Transfer] [TrnsfVM] [Confrn] [ConfrnList] [RmLstC]
!
ephone 1
ephone-template 1
!
telephony-service
transfer-pattern 19.. blind