====== CCME Call Transfer ====== * blind * Transfer without consultation using Cisco Proprietary method * Default in CUCME 4.0 or earlier * full-blind * Transfer without consultation based on the industrial standard H.450.2 * full-consult * Transfer with consultation based on the H.450.2 standard and a second line is available * Calls fall back to full-blind if the second line is unavailable. * This is the default in Cisco Unified CME 4.0 and later versions. * Transfer-system needs to be set at full-consult for the "transfer by directory" to work. * local-consult * local call is consult and * non-local call is blind ===== Configuration ===== ==== Transfer Mode (Optional) ==== * System wide setting * Full consult is the default telephony-service transfer-system {blind | full-blind | full-consult | local-consult} * Line setting overwrite the system on an individual phone * Full consult or full blind based on H.450 standard * Cannot use the Cisco proprietary method on the line ephone-dn 1 transfer-mode {blind | consult} ===== Transfer Pattern ===== * Allows transfer of telephone calls from Cisco IP Phone to other phones e.g. PSTN. * The blind setting here can overwrite the system wide setting telephony-service transfer-pattern 2095559... [blind] ==== Transfer to SIP ==== By default, call transfer to non-local number is blocked e.g. PSTN. However, this also includes SIP number so we need to include the SIP number in the transfer pattern telephony-service transfer-pattern 73.. ===== Recall ===== * For a blind transfer, if the call is not answered after a certain time, the call will be recalled back to the party originating the transfer. * If the originating party is busy, it will make two attempt before dropping the call * Default recall time is 0s = off. We are not doing a call transfer recall * System wide setting telephony-service timeouts transfer-recall no timeouts transfer-recall * EPhone DN setting overwrite system wide setting ephone-dn 1 timeouts transfer-recall no timeouts transfer-recall ===== Transfer VMail ===== * Press the TrnsfVM button, enter the mailbox number to transfer the call to the voice mail box. * Configure the softkey template and add to ephone * Add pattern to allow transfer to VMail number as it is not an ephone number ephone-template 1 softkeys connected [Park] [Hold] [Transfer] [TrnsfVM] [Confrn] [ConfrnList] [RmLstC] ! ephone 1 ephone-template 1 ! telephony-service transfer-pattern 19.. blind